You are here

Customer Service Officer

Lynne Osborne

I have lived in the Whitsundays since 2001 when I moved here from the United Kingdom, so I had been aware of WRAY for a long time. Although I have a background as a travel agent, I was working in various other fields, so it’s been great to get back into the travel industry.

My secret skill

Getting charterers excited about their Whitsundays adventure. I live it every day and I want everyone to enjoy it as much as we locals do.

Best Whitsunday experience

Sunbathing and swimming on Whitehaven Beach – it really is breathtakingly beautiful – and there are some great bush walks you can do. I also love snorkeling with Elvis, the giant Maori Wrasse at Blue Pearl Bay.

About Lynne

Like many before her, “Yorkshire lass” Lynne Osborne travelled to Australia as a tourist, expecting to return home at the end of her travels. But a visit to the Whitsundays in 1999 changed the course of her life.

"I was hooked from the start – it was incredibly beautiful. I got a job working on boats, even though I had no experience of boats or sailing locations, other than a few holidays in the Mediterranean. I loved every minute, then it was time to go home – back to the middle of England,” Lynne says.

But that Whitsundays feeling never left and in 2001, Lynne returned and became a permanent resident. Together, she and her partner bought a 36-foot sailing boat and sailed from Port Stephens in Sydney, up the east coast to their new base.

'We travelled in winter, which is humpback whale season – we would have seen about 50 whales. It was absolutely magical and something I’ll never forget. We lived on board for six months, going ashore every day to work. Eventually, we moved into town and kept the boat for leisure.”

A travel agent of some 11 years, Lynne joined WRAY in 2013. Having travelled extensively, she says the Whitsundays region, as a location, is unbeatable.

“I’m in awe of the rich array of marine wildlife on our doorstep. Dugongs and turtles are among my favourites. You don’t have to look too far to see them in the shallows or right off the jetty.“

These days, weekend fishing and crabbing trips in her dinghy are part of life. “As a local, the lifestyle is unbelievable and for visitors, the Whitsundays has everything for a perfect holiday. I always tell charterers – ‘don’t be in a hurry, switch off your devices and allow yourself to enjoy the beauty of the area’.”

Charterer's tip

Make sure you do a sleep aboard before your charter. It gives you time to get organised and stock your boat with provisions. Then you’ll be ready for a briefing at 8am the next morning to be on the water before lunch.

Whitsunday Rent A Yacht sales assistant Lynne Osborne

Customer Service Officer, Lynne Osborne.

Whitsunday Rent A Yacht sales assistant Lynne Osborne
Whitsunday Rent A Yacht sales assistant Lynne Osborne